Our technical experts have a deep industry/domain knowledge in Banking and Financial Services (BFS). We help BFS organisations to realize their digital transformation strategies. We do this through our understanding of the market and through the use of smart technology like Pega. AI4Process BFS experts leverage process, industry and technical knowledge to offer end-to-end solutions. We help our clients across industries become more agile and flexible without going through business upheaval. We have implemented customized solutions for several leading organizations in the BFS sector with an integrated approach to Networks, Mobility, Analytics, Cloud, and Security. Many of these solutions utilize Pegasystems' unified capabilities for improving customer experience and process efficiency.
We have specialist domain knowledge with strategic applications including:
- Client Life Cycle Management
- Know Your Customer
- Smart Investigate
- Smart Dispute
- Customer Service
Insurers are looking to grow as profitably as possible. Whether it’s speed to market, underwriting consistency, improving hit ratios or reducing expenses, all insurers need a flexible environment that can easily respond to market changes, improve results and increase customer satisfaction and retention. AI4Process adopts Insurance industry best practices to tailor Pega solutions for Life & Annuity, Accident & Health, Property & Casualty and leverages Pega applications to meet client business needs such as:
- Customer Service for Insurance
- Pega Underwriting for Insurance
- Next Best Action for Insurance
- Pega Marketing for Insurance
Our consulting team can help Communications and Media clients seize the opportunity to invest in cost savings to fuel future growth. We provide industry best practice throughout the customer lifecycle via out-of-the-box solutions for acquisition, cross-sell/upsell, retention and restitution that can be implemented in less than 90 days through a 1-1 customer engagement programme.
We have Pega Marketing application and specialist domain knowledge that can dramatically reduce churn and significantly increase Average Revenue Per User (ARPU) for many of the world’s largest Communications Service Providers (CSPs).
We have specialist domain knowledge with Pega applications including:
- Pega Marketing
- Customer Service
- Next Best Action
Public sector organizations at all levels are rapidly moving into the era of digital government. Public sectors are facing a range of challenges such as increased customer expectations and a digitally connected world. Change represents a new way of thinking about the relationship between people and their Government. Digital government simplifies the processes with a customer-centric view and a ‘One Citizen – One Government’ approach.
Our mission is to help public sector organizations address these challenges, and deliver improved outcomes with digital strategies and data-driven insights by understanding the market and using smart BPM technology like Pega.
We have specialist domain and Pega application knowledge including:
- Pega Customer Service
Pega Retail Advisor empowers a one-to-one experience that brings sales, service, and marketing to life in a retail setting. Pega Retail Advisor analyzes each individual’s profile across channels – past phone calls, product purchases, browsing history, service conversations, and marketing touches – to create personalized next-best-action recommendations.
Pega empowers utilities to deliver higher quality, cost-effective customer service with its unique Next-Best-Action strategy. This approach leverages technology that facilitates guided interactions, real-time decisioning and end-to-end process automation to orchestrate better outcomes for the customer and your company.
The digital economy is transforming the way healthcare payers, providers and health programs must operate across the healthcare industry. Organizations are striving to keep up with the pace of change and to provide the exceptional experiences consumers expect. Healthcare IT innovations play a vital role in the digital era of the industry addressing the critical business transformation needs for adaptation and market sustenance.
Pega offers a range of Healthcare applications which AI4Process can leverage to provide Care Management and Customer Service solutions.