Empathetic Collections

About this Webinar:

2020 was a year like no other and we do not know what lies ahead in 2021 other than an expectation of more challenges. One thing that we can sadly predict is that there will be an increase in financial challenges as the various government backed work retention schemes and payment holidays are phased out.

There is however, an acceptance that people will need to be supported and flexibility will be required when it comes to debt repayment for both individuals and companies which is being underpinned by changes in the CONC rules.

These factors will inevitably create increasing pressures on collections and recoveries operations.

Supporting technology, in particular Artificial Intelligence (AI) and Automation, will play a key role in ensuring that the costs of collections and recoveries does not materially increase.

The aim of this webinar is to explain how AI4P Collections, built upon Pega Collections, can help organisations with the challenges in Collections and Recoveries, in an empathetic way, which are inevitable in 2021.

Agenda:

• Market Perspective – Michele Mitchell (Collections Product Manager, Pegasystems)
• AI4Process Introduction – Kevin Hadley (VP Sales, AI4Process)
• AI4P Collections Overview – Sandip Chatterjee (Senior Consultant, AI4Process)
• AI4P Collections Demo – Tharine Nagulendran (Senior consultant, AI4Process)

Virtual Event Date: Tuesday 23rd February 2021
Time: 13:00 – 14:00 (GMT)